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Note: this is not required for GTA02A7 and GTA02A7+ devices
 | | Some customers of GTA02A5&A6 devices have experienced a GSM Buzz in the Microphone signal that you won't recognize yourself but the person you are talking to.
Although there is a description of a rework solution: http://wiki.openmoko.org/wiki/Buzz Fix we do not expect that you can do it yourself. Therefore, we have worked on a professional approach. |
With the help of a local SMD specialist company in Munich, we can now offer a rework service to those who really have the problem.
- This rework is NOT required for GTA02A7 devices (production date code 2009)
- This service is for the EU harmonized market only (sorry for Norway, Switzerland)
- Customer will send in, get rework and gets the device sent back within two weeks.
- The 2 way shipping cost will be covered by the customer.
- When choosing a parcel service, please choose one that allows you to track your parcel since we are not responsible for incoming parcels. For German customers we recommend Hermes-Versand.
- The price of this service is to cover our cost and shipping back and payment processing.
- Please pack carefully, but just the Neo Freerunner (without battery, battery cover, headset, pouch, stylus, SIM card, SD card etc.). We are not responsible for lost accessories - only for the device. We strongly recommend to use the original black box.
- In the rare case that we damage your device, you will get a fresh Neo Freerunner (but your data is lost).
- You can pay in advance by IBAN bank transfer or Credit Card. If you don't send us the device, you get a full refund of the payment.
- If you have several Freerunners to rework, please add as many Buzz-Reworks to the shopping cart. This will reduce shipment cost compared to single shipment. There is also a volume rebate to encourage groups to send in together.
Important notes
- After payment is done, please follow the Rework Instructions
- Rework is running in batches so you can send us your device immediately.
- Please note that we can handle this service only for customers in the EU harmonized market because temporary import/export is too complicated if we want to avoid that you (or we) have to pay again the import tax for your original Freerunner.
- There is also a 1024-Rework Service
- There is also a Bass-Rework Service
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| Payment Options |
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| Prepaid: IBAN Bank Transfer |
| Major Credit Cards:
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| We regret that we can't process debit cards like "VISA Electron" and "Maestro" or PayPal. |
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