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Neo Freerunner GSM-Buzz Quality Enhancement Service

Note: this is not required for GTA02A7 and GTA02A7+ devices
Buzz-Rework.jpg Some customers of GTA02A5&A6 devices have experienced a GSM Buzz in the Microphone signal that you won't recognize yourself but the person you are talking to.

Although there is a description of a rework solution: http://wiki.openmoko.org/wiki/Buzz Fix we do not expect that you can do it yourself. Therefore, we have worked on a professional approach.

With the help of a local SMD specialist company in Munich, we can now offer a rework service to those who really have the problem.

Buzz-Rework:
grey currently not in stock. Combined with 1024-Rework:
grey currently not in stock. Combined with Bass-Rework:
grey currently not in stock. Combined with Bass-Rework and 1024-Rework:
grey currently not in stock.

Volume Rebate: 5: 5%; 10: 10%; 50: 15%

Conditions

  • This rework is NOT required for GTA02A7 devices (production date code 2009)
  • This service is for the EU harmonized market only (sorry for Norway, Switzerland)
  • Customer will send in, get rework and gets the device sent back within two weeks.
  • The 2 way shipping cost will be covered by the customer.
  • When choosing a parcel service, please choose one that allows you to track your parcel since we are not responsible for incoming parcels. For German customers we recommend Hermes-Versand.
  • The price of this service is to cover our cost and shipping back and payment processing.
  • Please pack carefully, but just the Neo Freerunner (without battery, battery cover, headset, pouch, stylus, SIM card, SD card etc.). We are not responsible for lost accessories - only for the device. We strongly recommend to use the original black box.
  • In the rare case that we damage your device, you will get a fresh Neo Freerunner (but your data is lost).
  • You can pay in advance by IBAN bank transfer or Credit Card. If you don't send us the device, you get a full refund of the payment.
  • If you have several Freerunners to rework, please add as many Buzz-Reworks to the shopping cart. This will reduce shipment cost compared to single shipment. There is also a volume rebate to encourage groups to send in together.

Important notes

  • After payment is done, please follow the Rework Instructions
  • Rework is running in batches so you can send us your device immediately.
  • Please note that we can handle this service only for customers in the EU harmonized market because temporary import/export is too complicated if we want to avoid that you (or we) have to pay again the import tax for your original Freerunner.
  • There is also a 1024-Rework Service
  • There is also a Bass-Rework Service
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incl. German VAT 7/19% unless indicated
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